Important Shipping Update for Our Valued Customers
Dear Customers,
First and foremost, we would like to extend our heartfelt gratitude for your continued support and patronage. We are writing to inform you of an upcoming temporary adjustment to our shipping schedule due to the festive season.
Our primary distribution centers, located in Malaysia and Singapore, will be observing the traditional New Year holidays. As a result, there will be a temporary halt in our shipping operations. This pause is necessary to allow our dedicated team and partners to celebrate this significant cultural event with their families and loved ones.
Affected Dates:
- Shipping will be paused from 2024-02-05 to 2024-02-17.
- Normal shipping operations will resume on 2024-02-18.
We understand that timely delivery is crucial and we sincerely apologize for any inconvenience this may cause. To ensure a smooth experience:
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Extended Order Processing Times: Orders placed between 2024-02-01 and 2024-02-14 will experience a delay in processing and shipping.
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Customer Support: Our customer service team will remain available to address any queries or concerns you may have.
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Order Tracking: For orders processed during this period, tracking information will be provided as soon as shipping resumes.
We deeply appreciate your understanding and patience during this period. As a token of our gratitude, we're offering a special 10% OFF [CODE: 2Y5HZTQQK6KC ] for orders placed during the holiday period.
Thank you for your continued trust in us. We're committed to providing you with the best service and products. If you have any questions or need assistance, please don't hesitate to contact us.
Warm regards,
NovaModish Team
